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Fullstory Hardening Guide

Data Last updated: 2025-02-05

Digital experience intelligence platform hardening for Fullstory including SAML SSO, data privacy controls, and access management

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Overview

Fullstory is a digital experience intelligence platform providing session replay and analytics. As a platform capturing user sessions and interaction data, Fullstory security configurations directly impact data privacy and user trust.

Intended Audience

  • Security engineers managing analytics platforms
  • IT administrators configuring Fullstory
  • Product teams managing digital experience tools
  • GRC professionals assessing data security

How to Use This Guide

  • L1 (Baseline): Essential controls for all organizations
  • L2 (Hardened): Enhanced controls for security-sensitive environments
  • L3 (Maximum Security): Strictest controls for regulated industries

Scope

This guide covers Fullstory security including SAML SSO, privacy controls, access management, and data governance.

Table of Contents

  1. Authentication & SSO
  2. Access Controls
  3. Data Privacy
  4. Compliance Quick Reference

1. Authentication & SSO

1.1 Configure SAML Single Sign-On

Profile Level: L1 (Baseline)

Framework Control
CIS Controls 6.3, 12.5
NIST 800-53 IA-2, IA-8

Description

Configure SAML SSO to centralize authentication for Fullstory users.

Prerequisites

  • Fullstory admin access
  • Enterprise plan
  • SAML 2.0 compatible IdP

ClickOps Implementation

Step 1: Access SSO Settings

  1. Navigate to: Settings → Security → Single Sign-On
  2. Enable SAML SSO

Step 2: Configure SAML

  1. Configure IdP settings:
    • SSO URL
    • Entity ID
    • Certificate
  2. Download Fullstory metadata for IdP

Step 3: Test and Enforce

  1. Test SSO authentication
  2. Enable SSO enforcement
  3. Configure admin fallback

Time to Complete: ~1-2 hours

1.2 Enforce Two-Factor Authentication

Profile Level: L1 (Baseline)

Framework Control
CIS Controls 6.5
NIST 800-53 IA-2(1)

Description

Require 2FA for all Fullstory users.

ClickOps Implementation

Step 1: Configure via IdP

  1. Enable MFA in identity provider
  2. All SSO users subject to IdP MFA
  3. Use phishing-resistant methods for admins

2. Access Controls

2.1 Configure User Roles

Profile Level: L1 (Baseline)

Framework Control
CIS Controls 5.4
NIST 800-53 AC-6

Description

Implement least privilege using Fullstory roles.

ClickOps Implementation

Step 1: Review Roles

  1. Navigate to: Settings → Team
  2. Review available roles:
    • Admin
    • Standard
    • Viewer
  3. Assign minimum necessary role

Step 2: Apply Least Privilege

  1. Use Viewer for read-only access
  2. Limit Admin access
  3. Regular access reviews

2.2 Limit Admin Access

Profile Level: L1 (Baseline)

Framework Control
CIS Controls 5.4
NIST 800-53 AC-6(1)

Description

Minimize and protect administrator accounts.

ClickOps Implementation

Step 1: Inventory Admins

  1. Review admin accounts
  2. Document admin access
  3. Identify unnecessary privileges

Step 2: Apply Restrictions

  1. Limit admins to 2-3 users
  2. Require SSO for admins
  3. Monitor admin activity

3. Data Privacy

3.1 Configure Privacy Controls

Profile Level: L1 (Baseline)

Framework Control
CIS Controls 3.1
NIST 800-53 AC-3

Description

Configure privacy controls to protect user data.

ClickOps Implementation

Step 1: Configure Exclusions

  1. Navigate to: Settings → Privacy
  2. Configure element exclusions
  3. Mask sensitive form fields
  4. Exclude sensitive pages

Step 2: Configure Data Masking

  1. Enable private by default mode
  2. Mask input fields
  3. Block sensitive data capture

3.2 Configure Data Retention

Profile Level: L2 (Hardened)

Framework Control
CIS Controls 3.1
NIST 800-53 SI-12

Description

Configure data retention policies.

ClickOps Implementation

Step 1: Configure Retention

  1. Set appropriate retention period
  2. Configure data deletion
  3. Support deletion requests (GDPR/CCPA)

4. Compliance Quick Reference

SOC 2 Trust Services Criteria Mapping

Control ID Fullstory Control Guide Section
CC6.1 SSO/2FA 1.1
CC6.2 User roles 2.1
CC6.7 Privacy controls 3.1

NIST 800-53 Rev 5 Mapping

Control Fullstory Control Guide Section
IA-2 SSO 1.1
AC-6 User roles 2.1
AC-3 Privacy controls 3.1

Appendix A: References

Official Fullstory Documentation:

API & Developer Documentation:

Compliance Frameworks:

  • SOC 2 Type II, SOC 3, ISO 27001:2022, ISO 27017, ISO 27018, ISO 27701, ISO 42001 — via Trust Center
  • First in its industry to achieve ISO 42001 (AI Management System) certification
  • Annual comprehensive internal and independent external audits

Security Incidents:

  • No major public security incidents identified affecting the Fullstory platform.

Changelog

Date Version Maturity Changes Author
2025-02-05 0.1.0 draft Initial guide with SSO and privacy controls Claude Code (Opus 4.5)

Contributing

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